The tourism industry is one of Uganda’s fastest-growing sectors, yet it faces a growing threat: fraud and malpractice by unlicensed tour operators and dishonest clients. Over time, more travelers have reported being defrauded, denied value for money, or left without redress. Sadly, many of these cases are often categorized as civil matters, handled lightly;even when the reputation of Uganda as a tourism destination is at risk.

In Uganda, numerous tour companies operate without licenses from the Uganda Tourism Board (UTB). This is a direct violation of the Uganda Tourism Act of 2008, which criminalizes operating a tour business without proper registration and approval. These rogue companies mislead travelers, overcharge for poor services, or disappear altogether—leaving both tourists and the industry betrayed.

Without enforcement, fraudsters continue to exploit loopholes in the system, tarnishing Uganda’s image globally. Tourists expect safety, trust, and value—all of which are compromised when tour operators work outside the law.

During a recent workshop at the Uganda Police Headquarters in Naguru, Her Worship STELLA MARIS AMABILIS ODONG emphasized the importance of synergy between key tourism stakeholders. She called for clearer understanding and collaboration between the Uganda Police and the Uganda Tourism Board to avoid overlaps and ensure swift justice.

“Each party must know its role to avoid clashing. That’s how we ensure a smooth and secure tourism sector,” she stated.

With well-defined roles, the Uganda tourism police can act swiftly on reports of fraud and illegal operations, ensuring offenders are held accountable.

One of the most promising developments is the use of virtual tools to track fraud cases. Thanks to advancements in technology, tourists can now report crimes and seek justice even after returning to their home countries. This ensures that offenders do not walk free simply because their victims are out of jurisdiction.

Such digital solutions create a stronger sense of safety for visitors and help uphold Uganda’s image as a secure, welcoming tourism destination.

How You Can Help

Whether you’re a traveler, a tour operator, or a policymaker, here’s what you can do:

Verify tour companies with the Uganda Tourism Board before booking.Verify Tour Operator

Report suspicious operators immediately to the Uganda tourism police or UTB.

Book with an AUTO member tour operator who follow the law and deliver value. Find a member

Encourage other travelers to check credentials before making payments.

Protecting Uganda’s tourism means more than attracting visitors. It means ensuring justice, safety, and professionalism at every level. The coordinated efforts of the Uganda tourism police, UTB, and the wider tourism community will be key to restoring and preserving trust.

Let’s hold fraudsters accountable and promote a tourism industry that’s safe, transparent, and truly world-class.

Making Tourism safe for all